Terms and Conditions

The following Terms and Conditions are applicable to any room types which will apply to your bookings and is a form of a legal agreement between ARASATU and you. We kindly ask you to take a moment to read them in prior to making a booking at ARASATU. By making a booking with ARASATU, it is confirmed that you have read, understood and agreed to be bound by the following Terms and Conditions of ARASATU.

Inclusions

Airport transfer from Maratua Airport
Cycling for 2 persons
Snorkeling for 2 persons
Meals are only valid for 2 people, for each room with a meal plan
Special 15% off Samamea Resto & Bar, alcohol and promotional items not included
*Selected items only

Reservation/ Booking Terms

All rates at ARASATU are in Indonesian Rupiah (IDR). Rates are based on the period of stay. Rates apply for the number of adults indicated in booking only. Rates are exclusive of 21% Goods and Services tax.
Any extension of stay will be charged based on the current room rate or hotel offer packages offered by ARASATU.
The maximum room occupancy in any room is 2 adults. 1 child under the age of 12 may stay for free using existing bed; no extra bed.
Child with the age of 12 and above must open another room and full charge for breakfast, lunch and other facilities.
Additional charge for:
Breakfast only IDR. 200.000 ++/person;
Lunch, Coffee Break and Dinner IDR 500.000++/person.
Kids:
- 5-8yo (Breakfast, Lunch and Dinner) IDR 450.000++/kid.
- <5yo Free.
No children below 9 years old.
Children must be supervised by an adult at all times. Anything that happen to your child is beyond the responsibility of ARASATU.
Additional charge for meal is applicable for children with existing 2 adults in the room.
A valid credit card is required to secure your reservation. ARASATU accepts Visa, Mastercard, Cash(IDR) or Bank Transfer: BCA - 6350168697 (PT DB Bara Indonesia)
All charges for your stay will be charged in Indonesian Rupiah.
Bookings are not transferable. No name change is allowed.

Cancellation Policy

Flexible rescheduling. Reschedule is free of charge up to 24-hour prior to your check-in date if room available. Cancellation up-to 72 hours prior to your check- in will get full refund.
Applicable cancellation policy and no- show charge will be shown on your booking confirmation.

Check- in and Check- out

You must be at least 18 years of age to check-in and booked a room.
Pets are not allowed.
Check-in time is from 12:00pm onwards and check-out time is 12:00pm. Late check-out can be accommodated on the availability basis, inform the hotel in advance.
A valid government issued identification or passport is required during check- in.
Required deposit of IDR 500,000 by cash or credit card (payment is made at check-in)

Miscellaneous

During any event of Force Majeure, ARASATU will not be liable for any delay or failure to perform its obligations under the agreement relating to your booking. Force Majeure Event means a cause which arises from the circumstances beyond ARASATU which includes natural disasters, storms, riots, epidemic of a disease, government regulations, etc.
Swimming and diving is prohibited when the weather is raining or the winds is very strong.
Since it is close to nature you have to agree to the change of weather suddenly.
The input of the required bank information and the acceptance of these General Terms and Conditions by electronic means constitute an electronic contract between the parties which is proof between the parties of the reservation of the service and the payment of the sums due upon the execution of said reservation.

Personal Data Privacy

For the purpose of Privacy Policy, ‘Personal Data’ means any information provided by you when interacting with us. Your data is collected through the use of our website or through contacting us, which identify you personally directly or indirectly, as the data references an identifier as your name, identification number, location data, online identifier (eg. Telephone number) as an individual person. We may also collect personal data about you in other instances which relate to your stay at Arasatu

Covid- 19 Safe Measures Terms

Due to the Covid- 19 pandemic, ARASATU is committed to provide a safe and secure environment to assure you that we have a high standard of health and safety precautions in our villas and sanctuary.

All staff will have their health checked daily.
All guests will have their temperatures taken to check if they do not have fever or any other symptoms of Covid- 19.
All guests are required to wear masks at all times in public areas.
All guests must provide health and required form of declarations and government mandated information for contact tracing purposes.
Due to the Government’s relaxation rules on social group limits, ARASATU prohibits large gathering of individuals, in order to protect the well-being and safety of all the individuals within ARASATU.
All guests shall comply with ARASATU Covid- 19 response procedures during their stay. Guests who fall ill during their stay in ARASATU must comply with the isolation procedures.
We’ve collaborated with Maratua Health Center, for those who need antigen test. Further, payment will be charged to customer.
ARASATU may deny entry to the hotel room and premises, if:
1. The checked- in guests does not provide the required declaration and contact tracing information
2. Anyone who have been diagnosed with Covid- 19 in the last 14 days nor have been in contact with someone who is diagnosed of Covid- 19
3. Anyone who is not registered as a guest of the hotel
4. Anyone who displays any Covid- 19 symptoms
5. Anyone who does not comply with ARASATU Covid- 19 response measures

Children Policy

Arasatu is not liable for any injury or incidents your child might suffer or experience related to your stay at Arasatu.
Arasatu is not accountable for anything that might happen to your child, it is entirely your responsibility with or without your supervision.
Children from the age of above 9 to 12 should be supervised at all time by parents or guardians.
Arasatu does not provide any childcare services.
Please pay extra attention to your child during your stay at Arasatu.